Porto-Franco City

As of October 2, new regulations have come into effect in Ukraine that allow operators to block spam numbers. The Ministry of Digital Transformation has clarified how ordinary citizens can utilize these changes. The relevant instructions were published by the Ministry.
«Tired of receiving calls from English language schools and offers for quick money? With new rules effective from October 2, your operator can block spam numbers. There are several ways to eliminate unwanted calls that you did not consent to,» the announcement states.
The ministry advises citizens to file complaints about spam with their mobile operator, the government hotline, or submit a corresponding application to the National Commission for the Regulation of Electronic Communications through its website.

The operator will check the number that received the complaint and will block it if it meets at least two of the following criteria:

•  calls are made without communication;
•  the average call duration over 7 days is less than 60 seconds;
•  more than 50% of calls are to different numbers;
•  the number cannot receive return calls;
•  an automated message plays during the call;
•  complaints from subscribers;
•  the number of incoming calls that do not result in a conversation is less than 5% of the total incoming and outgoing calls for that number;
•  the number is for calls only, not for SMS or internet.

These norms are established in the Cabinet of Ministers Resolution of June 25, 2025, No. 761 «On Approval of the Rules for Providing and Receiving Electronic Communication Services».