Porto-Franco City

The national postal operator "Ukrposhta" is preparing to launch an upgraded mobile app, expected to be available by the end of June this year.

According to the CEO of the company, Igor Smilyansky, in an interview with Forbes Ukraine, the new app is one of the main priorities for the company in 2025.

"We plan to launch the new app by the end of the first half of the year. It will not only track parcels but also provide features for interaction with customs, approximate delivery dates, document confirmation, and access to shipment and payment history," he emphasized.

The launch of the new "Ukrposhta" app was initially scheduled for 2024, but it was postponed due to various reasons. The old version of the app has low ratings on the App Store and Google Play Market. One of its major issues is the lack of notifications regarding the status of parcels. The new app is expected to allow users to redirect parcels to different branches, which previously could only be done via phone or in-person at offices.

Additionally, Igor Smilyansky reported that around 1 billion UAH was invested in automation in 2024. "This amount includes guarantees for five years, and all of it is our own funding," he stated.

It is worth noting that now over 90% of parcels are delivered on time. "I measure the effect of automation by feedback on social media. Previously, every post of mine received dozens or even hundreds of comments about how poorly "Ukrposhta" delivered. In the last two months, there are almost none. This is the most honest indicator for me, as it cannot be faked. We have implemented full automation and are currently refining the IT system so that customers can see the estimated delivery date at the time of sending," Igor Smilyansky concluded.

Furthermore, it should be mentioned that in February 2025, "Ukrposhta" fully automated the sorting of parcels. In January 2025, the government transferred shares of the First Investment Bank, which were previously owned by Russian oligarchs, to the Ministry of Community Development, and subsequently to "Ukrposhta". This allows the postal operator to have its own banking institution. Igor Smilyansky also claimed that after creating its own bank, "Ukrposhta"'s capitalization would increase, enabling the establishment of an Amazon-like service in the Ukrainian context. Last year, "Ukrposhta" reported a revenue of 12.98 billion UAH, which is 8% more than nearly 12 billion in 2023. However, taking into account an annual inflation rate of 14.6%, the real growth translated into a loss — by the end of 2024, the loss reached 387 million UAH.